Front of house assistant/ manager

Front of house (FOH) assistant

Responsible to:

Front of House Manager/ Duty Manager

Purpose of Job:

• acting as the public face of the Company, welcoming the audience, checking tickets, assisting with the bar and selling merchandise while delivering consistently excellent standards of service to our customers and to provide for the comfort and safety of all visitors to the building.

DUTIES

Customer Service:

• welcoming customers in a polite and enthusiastic manner
• ensuring front of house areas are kept tidy and presentable
• addressing any customer queries and complaints in a proactive manner
• responding to any access needs of our customers

Security and Health & Safety:

• being fully conversant with emergency and evacuation procedures and assisting with all evacuations of the building.
• being aware of your environment and report anything unusual to the Duty Manager
• assisting the Duty Manager in ensuring the conditions of the theatre’s licence are met
• taking reasonable care for the health and safety of yourself and others in line with the company’s Health & Safety policy
  
  Bar and Merchandise:

• selling or serving drinks and refreshments as needed for shows and events
• selling merchandise as necessary for shows and events
• checking and maintain stock levels of merchandise or refreshments
• checking float and cash-up takings to ensure correct money handling
• ensuring all stock and publicity material is well presented
• helping to maintain a good working relationship with the theatre bar staff
• actively promoting the services of the theatre bar

General:

• actively promoting all shows and products and remain up to date on the theatre’s facilities and services
• undertaking any other duties that may reasonably be required by the Front of House Manager or Duty Manager

PERSON SPECIFICATION

Experience:

• previous experience of working with the general public

Skills:

• excellent customer service skills
• excellent communication and interpersonal skills
• ability to multi-task and prioritise during busy times
• attention to detail
• confident handling cash

Qualities:

• able to deal calmly and efficiently with the general public
• cheerful, flexible and able to remain calm under pressure
• able to demonstrate initiative
• a good team player