Box office worker

Job description

Customer relations team representative

Purpose of Post:

to provide a positive and effective first point of contact for most users, and to set excellent standards for customer service within the venue

Responsibilities:

to commit to a high level of customer service that will inform decision making and influence the delivery of services, exceeding the expectations of customers
to act as a focal point of information for customers and users of the centre
to deal with customer queries/ enquiries in person, by mail, email and telephone
to deal with sales transactions – selling tickets, merchandising, etc
to contribute to the management of the Databox system. This
includes maintaining the database and general housekeeping – i.e. event
creation, mailing extractions and generating sales and event reporting, etc
to provide support to marketing staff
to act as ushers for the programme of various events
to carry out duties in accordance with customer care policy
to collect and input data into customer satisfaction tracking database
to attend staff meetings and other meetings/briefings as required
to work flexibly and during unsocial hours, including evenings and weekends, as may be required by the rota
to act as duty manager in the absence of Customer Relations Managers
to provide reports and information as may be required in the execution of these duties
to work as a team with other members of staff, committing to the
achievement of the centre’s corporate goals, and both recognising and
supporting the contribution of each member to that common purpose
to undertake any training provided by the trust appropriate to the post
to commit to the diversity policy and practice
to undertake any other duties commensurate with these responsibilities as management may require from time to time

Responsible to:
The Marketing Director

PERSON SPECIFICATION

Essential Experience and Attributes

experience of dealing confidently and effectively with a wide range of people
genuine interest in working with customers
excellent communication skills
good self presentation skills
GCSE or equivalent in English and Maths
good computer skills – Microsoft Word & Excel
ability to work flexibly
ability to work in the evenings and at weekends as required
genuine interest in working in an arts environment

Desirable Experience and Attributes

experience of handling sales transactions
experience of working with a customer database
experience of dealing with customers
able to work under pressure
ability to speak a relevant foreign language