Box office worker

Job description

Box office supervisor

We are looking to appoint a well-organised individual with excellent IT skills and telephone manner. Previous box office experience is essential. Knowledge of Databox and previous supervising experience would be an advantage.

Duties:

to work in support of our artistic policy
to attend a performance of each production
to attend a weekly company meeting and act always in the best interest of the theatre
to supervise the box office operation and the box office assistants
to be responsible for answering or responding to all telephone calls when on shift, processing bookings and dealing with enquiries
to create shows on Databox, setting up and maintaining pricing structures and offers, and to extract regular sales and summary reports
to maintain the customer database and clean the system regularly
to undertake the training of box office personnel, in consultation with the Marketing Manager
to manage the box office rotas for each production, and distribute amongst all box office staff
to organise and run regular box office meetings, and attend weekly company meetings
banking and cashing up, and dealing with queries relating to the box office reconciliation, in consultation with the Finance Manager
to oversee the box office ticket allocation on press nights, monitoring complimentary ticket allocations, creating press night party invitations and processing press tickets
to ensure that access and customer care principles are understood and implemented by staff who represent the theatre, and respond to any complaints referred on to you
to be on call to cover box office duties in an emergency
to assist with the maintenance of the theatre’s front of house promotional displays and information
to assist with Databox marketing extractions as required
to assist with marketing mailouts and occasional research tasks as appropriate
to monitor the theatre’s on-line ticketing sales and add all internet sales onto Databox each day
to maintain the VIP email list and email account, making sure that the list of subscribers is kept up-to-date
to work with all members of staff to ensure that office and administrative systems work efficiently and effectively
to organise casual box office support as appropriate, in consultation with the Marketing Manager
to abide by, support, implement and develop the theatre’s Health and Safety Policy, and ensure that all members of the marketing department are trained in and comply with emergency and safety procedures

PERSON SPECIFICATION

Essential:

Excellent organisation skills and the ability to handle a busy workload at all times
Experience of working in a box office
Strong IT skills, in particular using windows software
Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone
A friendly and patient disposition

Desirable:

Experience of Databox 4
Experience of supervising a box office operation