Box office worker

Job description

Box office manager A

Purpose of Post

An essential role representing the venue as the customer facing service of the venue. Responsible for all aspects of the box office, ensuring that the image and brand of the venue, efficiency and welcoming atmosphere of the box office remains at a consistently high level.

Report to:
Head of Sales and Marketing

Member of:
Sales and Marketing team

Management of:
Box Office Supervisor, Box Office Assistants (x2), Casual Staff

PRINCIPAL RESPONSIBILITIES

Management

to manage the box office, its staff and ticket sales according to our policies
to develop box office policies in conjunction with the Head of Sales and Marketing to meet overall aims and policies
to work closely with the sales & marketing department to ensure marketing targets and strategies are met and developed
tomanage and develop the work of the box office staff, to ensure efficiency and customer service remain at a consistently high level
to ensure all box office staff have a thorough knowledge of events to enable the box office to give the best possible customer service
to organise rotas and ensure there is sufficient staff coverage for all events
to ensure that the security of box office is maintained at all times
to be responsible for all monies taken during the day, providing the Head of Finance with detailed daily reports and ensuring the safety of monies at the end of the day
to take responsibility for stock control of box office and marketing resources in relation to ticket sales

Box Office Systems

to actively pursue an in-depth knowledge of the computerised box office system (Databox 4), online sales technology (currently Tickets.com) and website interface.
To upload and administrate all events on to the Databox system
to ensure Databox and its records are maintained, de-duped and accurate

Communications

to actively participate in the development of our brand through a customer service policy and to protect the use of the brand in all forms of communication
o support an internal communication policy so all staff, volunteers and board members have up to date knowledge about our activities
to liaise with the Front of House Manager and Duty Manager’s to ensure that essential information is passed on and good communication is maintained at all times
to provide reports to relevant departments on request in an efficient manner
to maintain open communications with all users of the building

Other Sales Activity

to keep up-to-date on current box office systems and practises
to regularly attend performances, activities and press nights, within the venue and externally in the local community, as well as having an active interest in viewing work ahead of a performance
to be fully conversant with our facilities and terms of trading
Health and Safety
ensure all operations are carried out within the relevant Health and Safety legislation and that staff work within the Health and Safety policy

Equal Opportunities

ensure the intentions and requirements of the equal opportunities, race equality action plan and access policies are applied personally and by staff in the department

In addition, undertake any other duty or responsibility that may reasonably be allocated by the Director or the board

It is a requirement of the Trust that all staff work in a flexible manner compatible with their jobs and in line with the objectives the Trust must fulfil. Please note that the job description for this position may be reviewed and amended to incorporate the future needs of the department and the Trust.