Facilities/operations manager

The ITC, an industry body that represents over 600 members, says:

Depending on the size and resources of the theatre, this role is sometimes covered by the production manager. He or she ensures that the building and plant (heating, ventilation, and utilities) are well maintained and fully operational. They also have a responsibility for maintaining the fabric of the building, and may also be the person who hires out the various areas of the theatre, such as the auditorium, studio theatre and rehearsal room, to other organisations and individuals.

 

Example job description:

Operations manager

We are now seeking to recruit two talented Operations Managers to run and develop front of house systems.

This key role will include maintaining a high level of customer service, running an efficient box office and bar, practicing effective communications as the first point of contact for audience members, visiting companies and actors, and working closely with the General Manager, Executive Producer and Administrator. You will also be line manager for front of house volunteers.

Main Duties:

  • be a friendly and efficient first point of contact for the public and visiting professionals, offering information about performances, workshops and events
  • establish and maintain good relations with audience members, visiting companies, resident organisations and all other visitors
  • event management: press nights/ launch events/ club nights etc
  • website data entry and management
  • liaising with visiting companies
  • collating brochure/programme material and liaising with marketing
  • accurately record and process all sales (in person, telephone, postal bookings and online sales) via the computerised box office system
  • handle cash, cheques, credit/ debit cards and invoices in line with operating procedure/ monitor and maintain bar/ cafe stock/ promote programme sales
  • manage volunteer/ intern programme
  • manage bar/cafe services and ensure that consistently high standards are maintained by all staff and volunteers
  • manage all Front of House advertising/ display
  • maintain a high level of tidiness in the whole theatre, including the auditorium/ studios/ dressing rooms/ front of house
  • assist with targeted mailings and seasonal brochure mailings
  • to undertake the induction of all new box office/bar staff and volunteers
  • undertake any other duties as required

PERSON SPECIFICATION

Hghly Desirable:

  • arts management/ admin qualification

Desirable:

  • experience of box office and front of house management
  • exceptional level of customer service and a commitment to high standards of customer care
  • friendly and efficient approach and excellent telephone manner
  • ability to multi-task and excellent organisational skills
  • numerate and experienced in Word, Excel and Access packages
  • ability to work as part of a small team and ability to work under
    pressure
  • experience of managing volunteers
  • a high level of self-motivation
  • flexible approach to working hours